Nexzen Perfumes | Shipping Policy & Delivery Information

Last updated: 25/07/2026

We ship across Pakistan and aim to get your fragrance to you quickly and in perfect condition.

Processing Time

Orders are processed within 1 to 2 business days of confirmation. Orders placed on Fridays, weekends, or public holidays begin processing on the next working day.
During sale periods and major occasions such as Eid, processing may take slightly longer. We will keep the site updated if that happens.

Delivery Time

Major cities, including Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, and Multan: 2 to 4 business days after dispatch.
Other cities and towns: 4 to 6 business days after dispatch.
Remote areas: up to 7 to 8 business days, depending on courier coverage.
These are courier estimates rather than guarantees. Weather, strikes, and local disruptions occasionally cause delays outside our control.

Shipping Charges

Delivery is free on all orders above PKR 35,000.
Orders below that value carry a flat charge of PKR 500, shown clearly at checkout before you confirm payment.
Cash on delivery orders may include a small additional handling fee of PKR 200 where applicable.

Tracking

Once your parcel is handed to the courier, you will receive a tracking number by SMS and email. Tracking usually becomes active within 24 hours of dispatch.
If your tracking has not updated for three consecutive days, contact us, and we will follow up with the courier on your behalf.

Packaging

Fragrances are fragile, and we pack accordingly. Every bottle is wrapped, cushioned, and boxed to survive transit. Orders are shipped in unbranded outer packaging for discretion and security.

Receiving Your Order

Please check the parcel condition before accepting delivery. If the outer box is visibly crushed, wet, or opened, note it with the courier or refuse the delivery and contact us the same day.
For cash on delivery orders, riders are permitted to allow a brief inspection of the outer parcel but not to wait while you open and test the product.

Failed Deliveries

Couriers typically make two or three delivery attempts. If they cannot reach you, the parcel returns to us.
Where delivery fails because the phone number was unreachable, the address was incorrect, or the parcel was refused without cause, redelivery will be charged at standard shipping rates. For prepaid orders, this amount is deducted from any refund issued.

International Orders

We currently ship within Pakistan only. If you are outside the country, write to us at info@nexzenperfumes.com, and we will let you know if arrangements are possible.