Nexzen Perfumes | Refund & Returns Policy

Last updated: 25/07/2026

We want you to be happy with your purchase. Here is exactly where we stand.

Return Window

You may request a return within 7 days of delivery.
To be eligible, the product must be unused, unopened, and still sealed in its original cellophane wrap, with all packaging, boxes, and inserts intact.

What We Cannot Accept

Opened or used fragrances cannot be returned. Once the seal is broken, we have no way to verify the product has not been altered, and we will not resell it to another customer. This is standard practice for perfume retail, and it protects everyone.
We also cannot accept returns on discounted or clearance items, gift sets where individual components have been separated, or products damaged after delivery through misuse or improper storage.

Damaged, Leaking, or Incorrect Items

This is different, and we handle it quickly.
If your order arrives damaged, leaking, or is simply the wrong product, contact us within 48 hours of delivery with clear photographs of the item and the packaging. We will arrange a replacement or a full refund, including shipping, at no cost to you.
Do not discard the packaging until the issue is resolved, as the courier may require it for their claim.

Authenticity Guarantee

Every fragrance we sell is original. If you have a genuine concern about the authenticity of a product received from us, contact us with the batch codes from the box and the bottle. We will investigate properly and, where a claim is verified, issue a full refund along with the return shipping cost.

How to Request a Return

Email info@nexzenperfumes.com or WhatsApp +92 332 929 9004 with your order number, the item concerned, the reason for return, and photographs where relevant.
We will respond within 3 business days with approval and return instructions. Please do not ship anything back before receiving confirmation, as unapproved returns cannot be processed.

Return Shipping

Use a trackable courier service. We are not responsible for returns lost or damaged in transit, and without tracking, we cannot confirm receipt.
Return shipping is your responsibility for change-of-mind returns. We cover it where the item was incorrect, damaged, or defective.

Refunds

Once your return arrives, we inspect it within 1 to 2 business days.
Approved refunds are issued to the original payment method within 5 to 7 business days. Depending on your bank, the amount may take a few additional days to appear on your statement.
For cash on delivery orders, refunds are processed by bank transfer. We will request your account details at that stage.
Original shipping charges are non-refundable except where the fault was ours.

Exchanges

We are happy to exchange an unopened product for a different fragrance of equal or greater value within the 7-day window. Any price difference is payable before dispatch. Exchange shipping is charged at standard rates unless the original error was ours.

Order Cancellation

Orders can be canceled free of charge before dispatch. Once a parcel has left our facility, the standard return process applies.
Contact us as soon as possible at +92 332 929 9004 if you need to cancel.