Nexzen Perfumes | Privacy Policy & Data Protection

Last updated: 25/07/2026

At Nexzen Perfumes, we collect only what we need to get your order to you. Nothing more. This page explains what that means in practice.

What We Collect

When you place an order or create an account, we ask for your name, delivery address, phone number, and email address. If you pay online, your card details are handled directly by our payment processor and never stored on our servers.
We also collect basic technical information automatically, such as your IP address, browser type, and which pages you viewed. This helps us understand what is working on the site and what is not.
If you subscribe to our newsletter, we keep your email address until you unsubscribe.

Why We Collect It

Your information is used to process and deliver your order, send order confirmations and tracking updates, respond to your questions, process returns or refunds, and, if you have opted in, send occasional offers and new arrival announcements.
We use analytics tools to see how visitors move through the site so we can improve it. This data is aggregated and does not identify you personally.

Who We Share It With

We share your details with three types of parties and no one else.
Courier companies receive your name, address, and phone number so they can deliver your parcel. Payment processors receive what they need to complete the transaction. Service providers such as our hosting and email platforms process data on our behalf under agreements that require them to protect it.
We do not sell your personal information. We do not rent it, trade it, or hand it to advertisers.
We may disclose information if required by law or a valid order from a competent authority.

Cookies

Our site uses cookies to keep items in your cart, remember your preferences, and measure traffic. You can disable cookies in your browser settings, though some parts of the site may stop working properly if you do.

How We Protect It

We use SSL encryption on all pages where information is submitted. Access to customer data within our team is limited to staff who need it to do their jobs.
No system is perfectly secure, and we will not claim otherwise. What we can commit to is using reasonable safeguards and notifying you promptly if a breach affects your information.

How Long We Keep It

Order records are retained for accounting and warranty purposes. Marketing contacts are kept until you unsubscribe. You can ask us to delete your data at any time, subject to any records we are legally required to retain.

Your Choices

You may request a copy of the information we hold about you, ask us to correct anything inaccurate, ask us to delete your account and associated data, or unsubscribe from marketing emails using the link at the bottom of every message.
Write to us at info@nexzenperfumes.com and we will respond within 1 day.